HOW TO SPA
At The Spa at Conrad Miami, we value our reputation as a spa that both excels in technical services and creates an atmosphere of genuine caring and consideration for your well-being. Please don’t hesitate to approach one of our spa representatives if you need any assistance or have any questions. We are here to help.
Being on time for your appointment is greatly appreciated, both in consideration of our other guests and in order for you to receive your full service. Please note, if you are delayed in your arrival, your service will end at its original time. Please arrive 15 minutes in advance of your appointment to allow time to change into a robe, complete our Guest Pre-Treatment Form and relax before your service. Thirty minutes is suggested if you are having a facial, body, or couple's treatment.
If you need to cancel or reschedule, a 24-hour notice is required for any service or spa package reservation. The full service cost will be charged on any late cancellations, reschedule, or no-show appointments. No refunds or returns accepted including the sale of retail products. All sales are final.
GUEST PRE-TREATMENT FORM
Before your service, you may be required to complete a Guest Pre-Treatment Form to safeguard your well-being and comfort, and to allow us to safely deliver our services by minimizing any risk of injury. Please read the FOR YOUR COMFORT segment to obtain further details on why the conditions and questions included on the Pre-Treatment Form are relevant to the services we provide. The Spa at Conrad Miami assures and maintains confidentiality of the strictest standards.
The Spa at Conrad Miami reserves the right to modify, discontinue, or raise prices on certain treatments without prior notification to ensure that maximum standards of service and quality are met. Day passes may be purchased at the cost of $35 per guest. Complimentary day passes will be provided upon scheduling treatments of 50 minutes or longer. For your convenience, the spa will validate 3 hours of valet parking on the day of treatment. If you have any questions, please ask your spa representative when you book your appointment.
A 20% gratuity is added to all services. Gift certificates do not include gratuity unless noted otherwise.
METHOD OF PAYMENT
We accept all major credit cards, debit cards, and cash. Guest room charges applicable for authorized rooms and guest authorization.
The spa is an adult environment. Children under the age of 18 are not allowed in the spa unless they are receiving services. Children under the age of 18 may need a signed waiver and be accompanied by a parent or adult guardian for services. Age restrictions for those under age 18 receiving services will be at the management’s discretion.
A gift certificate from The Spa at Conrad Miami makes a wonderful gift for any special occasion or holiday. Gift certificates may be purchased in person or via email authorization form and are not refundable, transferable, or redeemable for cash or credit. Please review all terms and conditions.
FOR YOUR COMFORT
We request that you disclose any medical conditions and/or prescription medications, as some services may be contraindicated. Please advise our professional staff of any allergies or sensitivities or if you are pregnant. Please feel free to request a male or female therapist. Our therapists are highly trained to be sensitive to your comfort and modesty at all times. For the comfort of all of our clients, The Spa at Conrad Miami is a smoke-free environment. Robes and slippers are provided to help you relax during your stay in the spa. For the protection of your clothing, we ask that you wear the robe that is supplied. Please place it in the hamper at the conclusion of your service. We regret that we cannot be responsible for the loss or damage of personal articles. We recommend that you leave your valuables at home or in your guest room. Please keep all valuables with you during your appointments. Please contact the spa for more information.To secure your appointment, we will request a credit card, guest room, or gift certificate number. However, you can pay for your services on the day of your appointment with major credit cards, debit cards, or cash. Guest room charges applicable for authorized rooms and guest authorization. We do not perform any massage treatments during the first trimester of pregnancy. Appointments can also be reserved by calling The Spa at Conrad Miami at (305) 503-6533.